First wet point
Place a removable marker beside the earliest visible edge from a safe location.
Scituate 02066 / Waterline 18
Map an active leak without chasing it
Map moving water, first wet point, direction of travel, known controls, and affected materials.
Keep people away from unsafe areas, pause the affected use, and mark where water first appears and where it travels. Do not open walls or equipment to make the route look more certain.
Call for plumbing guidance877-702-1610
Observation before explanation
1LocateRoom and first clue
2TimeTrigger and sequence
3ProtectPeople and affected use
4VerifyProvider and scope
Moisture clues
Five observations that shape this decision
Keep each item as evidence for the call. None of these observations establishes a hidden cause by itself.
Direction of travel
Note whether water moved down, across, through a seam, or from above.
Trigger
Name the fixture use, appliance stage, idle period, or weather timing immediately before it.
Control status
Write which known valve was used and whether flow changed afterward.
Reached materials
List cabinets, flooring, ceilings, insulation, or contents without declaring hidden damage.
Problem pathway
Move from the visible clue to supported work
Tell the provider whether water is moving, which ordinary action preceded it, what familiar control was used, and which materials or lower rooms were reached. Ask the inspection to separate source control, plumbing, drying, electrical review, and finish repair.
- 01Write the location and timing.
- 02Protect people and pause unsafe use.
- 03Identify the business answering the call.
- 04Verify responsibility before authorization.
Material questions
Leave with a complete waterline record
Photograph the safely visible boundary and retain the confirmed source, accessed area, completed repair, dry-state limit, excluded materials, and person responsible for restoration.